Privacy Policy.

Gemini Caravans Pty Ltd (“Gemini”, “we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect through geminicaravans.com.au and how we use it.

Who We Are

Gemini Caravans is based at 15 Fleet Street, Somerton VIC 3062, Australia. For privacy enquiries, contact sales@geminicaravans.com.au or call 0458 200 586.

What We Collect

We may collect personal information when you:

• Submit a contact or factory visit enquiry
• Use our online quote builder
• Call, email or visit our factory
• Browse our website (see Analytics and cookies below)

This may include your name, phone number, email address, tow vehicle details, range and build preferences, travel plans, visit booking times and any message you send us.

How We Use Your Information

We use your information to:

• Respond to enquiries and prepare quotes
• Send automated confirmation emails when you submit an enquiry or factory visit request
• Arrange and confirm factory visits
• Follow up on build and purchase requests
• Improve our website and understand how visitors use it
• Meet legal and business record-keeping requirements

We do not sell or rent your personal information to third parties.

Who We Share Information With

We may share information with service providers who help us operate our website and business, including:

• FormSubmit — to deliver form submissions to our email and send automated confirmation emails on your behalf (including spam protection via reCAPTCHA)
• Google Analytics — to understand website traffic and usage (see below)
• Google Maps — when you view our factory location on the contact page

These providers process data on our behalf to deliver their services. We may also disclose information where required by law.

Analytics and Cookies

We use Google Analytics to collect anonymous usage data such as pages visited, general location and how you found our site. Google may use cookies for this purpose.

You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, or manage cookies in your browser settings. Blocking cookies may affect how some parts of the site work.

How Long We Keep Information

We keep enquiry and quote records for as long as needed to respond to you, manage your request and meet our business and tax obligations. When information is no longer required, we delete it or de-identify it.

Your Rights

You may request access to, or correction of, personal information we hold about you. You may also ask us to delete your information where we are not required to retain it by law.

Contact us at sales@geminicaravans.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our site may link to external websites such as finance partners or Google Maps. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last revised.